Refund Policy

Overview

Pro92 uses monthly membership plans to help professionals maintain an active presence on the platform. An active membership supports profile visibility and access to services during the plan cycle.

Membership Status

If a monthly membership expires and is not renewed, profile visibility and related benefits may be reduced or affected until the membership becomes active again.

Renewing on time helps avoid interruptions in profile exposure.

When a Refund May Be Requested

After a monthly package has been purchased, a refund request may be submitted only if the app was not used at all during the complete 30-day membership cycle.

Eligible Request

No login or app usage took place during the full 30-day membership period.

Ineligible Request

If the app was used at any point during that plan cycle, the refund request will not qualify under this policy.

Review Process

Before any refund is approved, Pro92 will review login and usage activity for the relevant membership cycle.

If our records show that the app was accessed or used during that period, the refund request will be declined. This helps us apply the policy fairly and consistently for every member.

Customer Support

We aim to keep this policy simple, respectful, and customer-friendly. If you believe your account qualifies, please reach out and our team will review your request carefully.

Contact Us

For refund-related questions or assistance, please contact us at support@pro92.com.

This refund policy is effective as of 20 Jun 2026 and may be updated from time to time. Please review it periodically for any changes.