Return Policy

Overview

Pro92 offers monthly membership plans to help professionals keep an active profile on the platform. These plans support continued profile visibility and access to Pro92 services during the active membership period.

Active Membership

An active monthly plan helps maintain your professional profile on Pro92. If your membership expires and is not renewed, your profile visibility and related benefits may be affected until your plan becomes active again.

We recommend renewing on time to avoid any interruption in profile exposure.

Refund Eligibility

Once a monthly package has been purchased, a refund may only be requested if the Application has not been used at all during the full 30-day membership cycle.

Eligible

You did not log in to or use the app at any time during the entire 30-day plan period.

Not Eligible

If the app was used during the membership cycle, the refund request will not qualify under this policy.

Review of Refund Requests

Before approving any refund request, Pro92 will review account login and usage activity for the relevant membership cycle.

If our review shows that the app was accessed or used during that period, the refund request will be declined. This process helps us apply the policy fairly and consistently for all members.

Our Approach

We aim to keep this policy straightforward, respectful, and customer-friendly. If you believe you qualify for a refund, please contact us and our team will review your request carefully.

Contact Us

For refund-related questions or assistance, please contact us at support@pro92.com.

This return policy is effective as of 01 Jan 2026 and may be updated from time to time. Please review it periodically for any changes.